Deliveries and Returns
DELIVERY
SKYPRO offers free delivery for purchases above 200€ to all European countries* by DHL and Flat Rate of 30€ to all other countries.
Delivery times do not take into account any delays caused by third parties, such as delays in customs, and those beyond SKYPRO’s control.
Note:
- Please make sure that the Delivery Address is properly filled in.
- Choose a Delivery Address where you are sure that there will always be someone available to accept your package. The cost for a second delivery attempt will have to be supported by you.
- Please see the My Account by clicking "Order History" and selecting the appropriate order listed.
- If the tracking information indicates that the package has been delivered, please check with your neighbours or family members. Packages are occasionally left with neighbours, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
- If the tracking information indicates that the package is being returned to us, it is probably due to an incorrect address thus making it impossible to deliver to the recipient, hence it is undeliverable.
- If you cannot locate the package and it hasn't been returned as undeliverable, please e-mail us.
Returns & Exchanges
We want you to be 100% satisfied with your Skypro experience. If, for any reason, you want to return or exchange your order, you have 60 days, from the original shipping date, in which to do so.
Returns conditions:
- Free Returns for orders above 200€ for countries located in the European Union, Norway, Switzerland, Liechenstein, Chanel Islands.
- Items purchased in the Outlet section do not qualify for Free Returns.
- We do not accept returns and exchanges of underwear products
- Free cancellation until time of shipment
HOW TO RETURN OR REPLACE YOUR ORDER
- Access "My Account" from our website (top right corner) and click on " History and details of my orders ". Choose the order and select the items you'd like to return. Don't forget that the items must be unworn and in their original packaging.
- Click on "Return" or "Replace" and follow the instructions. Print your return slip from the order details and attach it to the original packaging. Remove all other shipping labels and seal the box.
Payments and Security
We assure you that your payment can be securely made in accordance with the international standards of online payment.
Your credit card number is entered on a secure page hosted by our bank and therefore external to our site. No credit card number is recorded, or even visible during the payment on our site. We have no access to your payment information.
Secure Sockets Layer (SSL Technology)
Wearskypro.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
Credit Card
All payment will be deducted from your account using the EURO (EUR) (€) as currency. It is very important that you understand that once you’ve decided to select this payment method, your account will be debited in EUROS, regardless of the currency you were using when browsing SKYPRO Shoes and when you place your order with us.
Frequently Asked Questions
Payment & Security
- Do you accept international credit cards?
- Wearskypro.com accepts payments with international credit cards as long as they are issued by and contain a logo from Visa, MasterCard, Maestro or Visa Electron.
- Is it safe to use my credit card on your site?
- Skypro assures you that your payment can be securely made in accordance with the international standards of online payment.
Your credit card number is entered on a secure page hosted by our bank and therefore external to our site. No credit card number is recorded or visible during the payment on our site. We have no access to your payment information.
- What forms of payment do you accept?
- Skypro accepts worldwide payments through PayPal or credit/ debit card. Bankwire payment is available to Customers from Germany
Customer Service
- How can I get assistance?
- If you need assistance, please contact our customer service at [email protected] or call to the phone number that is in your geographic area:
- Are there any benefits in having an account on your website?
- By registering at www.wearskypro.com you can create a wish list, access your order history and details, return or replace products, update your personal information and have access to exclusive discounts and vouchers.
- I work for an airline. Do you have any special deals?
- Skypro has agreements with some airlines in order to get special deals for their crew's. If you work for an airline, please contact [email protected] to check if there are any available vouchers. Please note that these vouchers can't be used to purchase items on our “Discount / Outlet / Black Friday” sections and do not accumulate with any active promotions.
- How do I update information to my current account?
- Login at www.wearskypro.com and access the “My Account” menu on the top right-hand corner. You can update your personal information any time.
- I made a mistake with my order. How can I change it?
- Please contact our customer service at [email protected]. They will be able to update your order.
- I don't work for an airline company. Can I order online?
- Although Skypro products are developed for airline professionals, we accept orders from other industries and from singular customers that don’t work for airline companies.
Corporate Solutions
- I want to be a Skypro representative. How should I proceed?
- Skypro is always looking for new partners. Please contact [email protected] for further information.
- I'm interested in Skypro Uniforms for my airline. How can I place an order?
- Skypro exists to serve airlines from all around the world. Please contact [email protected] for further information.
- I'm interested in Skypro products but my company isn't an airline. Can I place an order?
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Although Skypro products are developed for airline professionals, other industries can benefit of our technology and innovation.
Our products are also suited to Cruise Ship, Military and Hotel crews and any other industry that has uniforms.
Please contact [email protected] for further information.
