Terms & Conditions
- 1. Introduction
Welcome to SKYPRO. These Terms & Conditions ("Terms") establish the legal framework governing your access and use of www.wearskypro.com (the "Website"). By accessing or using our services, you acknowledge and agree to comply with these Terms. If you do not accept these Terms, you must refrain from using the Website.
- 2. Company Information
SKYPRO, S.A. is a company registered in Portugal with its head office located at Rua Manuel Vieira da Cruz, Nº 25, /C Dtº 4445-271 Ermesinde. The company operates under VAT number 506 801 144. For any inquiries, you may contact us at info@wearskypro.com or contactus@wearskypro.com
- 3. Formation of Contract
A legally binding contract between you and SKYPRO is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our sole discretion, particularly in cases of pricing errors, suspected fraud, or inventory limitations.
- 4. Pricing & Payment
All prices displayed on the Website include or exclude (ex: customs fees) applicable taxes, as indicated on checkout. We accept Visa, Mastercard, PayPal and for Portuguese customers: Multibanco. The total amount is charged upon order confirmation. In cases where a pricing error occurs, we will notify you before processing the order and provide the option to proceed at the correct price or cancel for a full refund. All transactions are securely processed using industry-standard encryption protocols.
- 5. Shipping & Delivery
Orders are dispatched within 2-3 days and the estimated delivery time is 5 to 7 days for Europe and 10 to 15 days to the rest of the world. Shipping fees are calculated based on destination and service selected and are available on the checkout. Any applicable duties or taxes for international orders remain the responsibility of the recipient. SKYPRO is not liable for delivery delays caused by force majeure events, customs clearance procedures, or external carrier issues. In cases where a package is not received, customers must contact SKYPRO within the estimated delivery date to initiate an investigation.
- 6. Order Cancellations, Returns & Refunds
Customers in the EU have the right to withdraw from a purchase within 14 days of receiving the goods, as per consumer protection laws. To request a return, customers must contact SKYPRO via email and follow the return instructions provided. Items must be unused, in their original packaging, and with all tags attached. Refunds are processed via the original payment method within up to 15 days upon receipt and verification of returned goods. Shipping fees are non-refundable unless the return results from a defective or incorrect product. SKYPRO reserves the right to refuse returns and refunds that do not comply with these conditions. SKYPRO is not liable for returns delays caused by force majeure events, customs clearance procedures, or external carrier issues.
- 7. Warranty & Liability Disclaimer
SKYPRO guarantees that all products meet high-quality standards and conform to their descriptions. Products that arrive defective or damaged due to manufacturing faults are eligible for replacement or refund upon verification. Customers must report any issues to SKYPRO within 3 days of the package delivery.
SKYPRO offers a 2-year warranty for all shoes that might have manufacturing defects. Shoes that are defective due to normal wear and tear will not be covered nor considered faulty.
Our liability in connection with any purchased product is strictly limited to its purchase price. SKYPRO shall not be held liable for indirect, incidental, or consequential damages, including but not limited to lost profits, business disruption, or reputational harm resulting from the use of our products or Website. Customers are responsible for ensuring proper use and maintenance of purchased products.
- 8. Privacy & Data Protection
SKYPRO’s Privacy Policy governs the collection and use of personal data. By using the Website, you consent to the data processing practices outlined in our Privacy Policy. Personal data is processed in compliance with GDPR regulations and other applicable data protection laws.
- 9. Intellectual Property & Restrictions
All content on the Website, including trademarks, logos, images, text, and proprietary software, is the exclusive property of SKYPRO or its licensors. Unauthorized reproduction, distribution, modification, or use of SKYPRO’s intellectual property is strictly prohibited and may result in legal action. Customers may use Website content solely for personal, non-commercial purposes related to purchasing SKYPRO products.
- 10. Fraud Prevention & Security
SKYPRO reserves the right to refuse transactions suspected of fraudulent activity and take appropriate legal action against fraudulent users. Customers are responsible for maintaining the confidentiality of their account credentials and ensuring secure online transactions.
- 11. Force Majeure
SKYPRO shall not be held responsible for failure to fulfill contractual obligations due to events beyond reasonable control, including but not limited to natural disasters, labor strikes, pandemics, cyberattacks, government-imposed restrictions, customs delays, carrier disruptions, supplier failures, or logistics interruptions.
- 12. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Portugal. Any disputes arising under these Terms shall be resolved exclusively in the courts of Portugal, subject to applicable consumer protection laws.
- 13. Amendments & Updates
SKYPRO reserves the right to update these Terms at any time without prior notice. Continued use of the Website after updates constitutes acceptance of the revised Terms. Customers are responsible for reviewing these Terms periodically.
For further assistance, please contact us at info@wearskypro.com or contactus@wearskypro.com
